Terms & Conditions

Covid-19

To help our visitors safely visit our Gardens we have installed the following safety measures. Please make sure you adhere to these measures for the safety of all. Firstly, to ensure the Gardens do not become overcrowded we have limited the number of visitors each day. We have also installed a one-way system, social distancing signage, additional cleaning procedures and safety protocols for all our staff.

To reduce the amount of hand contact we have switched to the sale of tickets online only. No tickets are for sale at the site. You will be sent an email notification of your ticket purchase and be asked to show the proof of this (electronic image or printed) at the ticket booth at the point of entry. All payments are made via credit card, there is no cash transaction possible.

Please note that once you have entered the Gardens you may stay as long as you like. However, you may need to wait a few minutes on entry if several families have arrived at the same time.

If you plan to have a picnic please do this at a social distance from others and we would recommend bringing your own hand sanitiser.

Parking

Parking is Free, there is no charge to park your car.

Garden Closure Notice (website Homepage)

If the Gardens are promoted as Open (on our website) at the point of starting your journey to us, we garrenttee you will NOT be turned away even if the gardens status changes to closed during your journey. You will still be given at least 2 hours to walk around the gardens and further time to have a drink and something to eat at our tea room.
If the Gardens status has changed to closed on arrival you will have the right to request that your ticket Date be changed Subject to availability.
This offer does not apply to journeys >70 miles or >2 Hours duration.
We retain the right to close a part or all of the Gardens due to extreme weather for your safety.

Refunds

Please note that your tickets will be non-refundable,
If the gardens are forced to close you will be able to change the date of your ticket to another suitable day subject to garden availability. Please Click Here  to inform us the date that you require the ticket changing to.

Thank you for your booking, we hope that you enjoy your day!

Garden site Closing times (strict)

Our Main Garden Entrance Gate from the public road will be locked at the stated closing time see Visitor Information. Please ensure you have removed your Vehicle by that time. This ensures our Staff can get themselves home on time at end of day. We recommend you start heading for your vehicle half an hour before the stated time.

Severe Weather Conditions

We retain the right to close the Gardens at short notice due to extreme weather for your safety.
If the Gardens are promoted as Open (on home page) at the point of starting your journey (from your home address) to us, we guarantee you will NOT be turned away even if the gardens status changes to closed during your journey. You will still be given at least 2 hours to walk around the gardens and further time to have a drink and something to eat at our tea room.
If the Gardens status has changed to closed on arrival you will have the option to request that your ticket Date be changed.
This offer applies for journeys up to 2 Hours duration and journeys <70 miles.