Castle Ashby Gardens Booking & Entry Terms & Conditions

Introduction
Castle Ashby Gardens (also referred to in this document as ‘we’ or ‘our’) which includes Castle Ashby Tea Rooms, Play Area and the Gardens which includes the Italian and Secret Gardens, Orangery, Triumphal Arch, Archive building (Birmingham Houses), Fuchsia House, Menagerie (petting zoo) and Arboretum which includes the Terracotta and Bathstone Bridges and Cedar Lodge (viewing platform). The glass houses include the Orangery, Birmingham Houses/Archives Building and Fuchsia/Round House. Castle Ashby Gardens is the term given to all these areas and is run as a small business.

Castle Ashby Gardens requires all visitors (also referred to in this document as ‘you’ or ‘your’) to abide by the Booking and Entry Terms and Conditions (referred to in this document as ‘Entry Conditions’) below in order to ensure visitor safety and security at all times. Entry to Castle Ashby Gardens will only be permitted to those visitors who are willing to comply with the Entry Conditions. By doing so, we hope all visitors have the opportunity to enjoy these wonderful historic gardens.

PLEASE READ THE FOLLOWING INFORMATION CAREFULLY BEFORE MAKING A BOOKING AND ENTERING CASTLE ASHBY GARDENS.

Section A – About Us and Agreement

Castle Ashby Gardens are privately-owned historic gardens. Our address is Castle Ashby Gardens, Castle Ashby, Northampton, NN71LF. Castle Ashby Gardens means those attractions and facilities which form part of Castle Ashby Gardens mentioned above and any other area which is made available to members of the public to access. Our Website is www.castleashbygardens.co.uk and if visitors need to contact us please email us at admin@castleashbygardens.co.uk

Section B – Purchasing Tickets

• Garden day tickets (allowing access to Castle Ashby Gardens on non-event days) can be purchased online through our website or on-site at our ticket office or Tea Rooms.
• Event tickets (allowing access to Castle Ashby Gardens on event days) can only be purchased on-line.
• Full payment is required at the time of booking.
• Ticket purchasers must be aged 18 or over.
• All bookings must include at least one adult ticket.
• Visitors are not required to purchase a ticket to visit the Tea Rooms, Pergola or play area, but must accept Castle Ashby Gardens Terms and Conditions before visiting any area in Castle Ashby Gardens – these areas are stated in the introduction to this document.

• When visitors place an order for a ticket on our website acceptance of your booking will take place as soon as we process your payment, at which point a contract will be entered into between you and us based on these terms and conditions. We will send you an email confirmation of the order.
• The sale of tickets by anyone other than Castle Ashby Gardens and its chosen third-party ticket partners is strictly prohibited.
• Tickets are for the Castle Ashby Gardens only and do not allow access to any other area of Castle Ashby Estate or any other event taking place anywhere in Castle Ashby.
• Unless otherwise advised by us, admission to Castle Ashby Gardens will only be permitted up to one hour before the applicable closing time.

Ticket itself

• The barcode and/or QR code provided in your email confirmation forms part of your ticket and must be presented to the garden ticket office located by the play area or visitors can purchase day tickets at the ticket office or in the Tea Rooms.
• Garden day tickets and event tickets are valid for one entry only and are only valid on the date printed on the ticket.
• We operate a strict “no ticket, no entry” policy for our gardens.
• Visitors must comply with instructions given by staff at all times.

Refunds

• Garden day tickets are non-refundable and are non-transferable and accordingly may not be sold or passed to any third party.
• We are unable to provide refunds if visitors wish to cancel bookings.

Children

• For Garden day tickets, children under 5 years of age are given free access to Castle Ashby Gardens.
• No child or children aged 16 or under will be admitted unless they are accompanied by an adult aged 18 years or over (who is a valid ticket holder) and such child or children whilst on-site must remain under the control and supervision of an adult at all times.
• Castle Ashby Gardens reserves the right, in its absolute discretion, to change the age restrictions referred to in this condition, if any particular circumstances so require in the interests of safety, security or other operational reasons.
• We reserve the right to require proof of age for any individual and this must be shown upon request.

Carers

• A maximum of one (1) carer is permitted to enter Castle Ashby Gardens free of charge when accompanying someone with a disability (within the meaning of the Equality Act 2010).

Ticket promotions

• Ticket price promotions, special offers or discounts are for limited time frames and for a limited number of tickets only. Such promotions are only valid if issued by us and are subject to their own terms & conditions. We reserve the right to amend our ticket prices for any upcoming events and special offers.

Online Bookings

• Online bookings are subject to a Booking Fee which will be applied at the time of purchase.
• If visitors add Booking Protection to their booking it gives them the flexibility to reschedule up to 1 hour before the experience starts.

Garden Closure and Ticket Changes

• In the event of extreme weather conditions or other events or circumstances beyond our reasonable control, we may have to close all of Castle Ashby Gardens. As a result, we will need to cancel your booking and we will tell you as soon as possible and you will have the option to reschedule your booking to an alternative date (subject to availability).
• Please check our website before booking tickets or travelling for any closure notifications.
• Visitors are reminded that for operational, technical, safety, security or other reasons, certain facilities and experiences at Castle Ashby Gardens may be closed, removed, altered or otherwise unavailable at any time and no refunds will be given or compensation paid in such circumstances. In the event of any such closure, removal, alteration or unavailability, we accept no responsibility for travel, accommodation or any other associated costs of any visitor.

Privacy Policy

• In order to implement and manage these Entry Conditions and to enable Castle Ashby Gardens to comply with its contractual and statutory obligations, Castle Ashby Gardens will need to process certain personal data relating to ticket holders and other visitors. Details of the types of personal data which Castle Ashby Gardens collects, the purposes for which Castle Ashby Gardens processes that personal data and its legal basis for doing so, are included in a separate data privacy policy on our website at the bottom of each page. For further information, visitors may contact Castle Ashby Gardens using the contact details set out in Section A.
• We use a third-party ticketing company, Beyonk, to process the payment of visitor and event day tickets. Please go to their website to read their Privacy Policy: https://beyonk.com/privacy-policy

Dogs

• Please clean up after your dog. Ask at the main gate if you do not have a poop bag.
• Dogs are allowed in the gardens but must be kept on a lead at all times except in the Arboretum where dogs are allowed off a lead. However, all visitors are responsible for their dogs and we would strongly recommend dogs stay on a lead so that they don’t run off or disturb other visitors. On Event Days we ask that dogs remain on a lead at all times. 

Arrival, Departure and Re-entry

• Castle Ashby Gardens main garden entrance will be locked at the stated closing time on the gate, please ensure visitors have left the gardens by that time.
• Should visitors arrive after the gardens are closed, no refunds or compensation will be offered.
• We cannot take responsibility for early or late arrivals to Castle Ashby Gardens.
• We recommend visitors start heading for the exit 30 minutes before the stated closing time. See go to our website for opening times.
• Re-entry to Castle Ashby Gardens following admission is not permitted without our express prior consent.

Opening Hours

• Opening hours for Castle Ashby Gardens are displayed on our website.
• Opening hours may be subject to seasonal restrictions and other changes without notice, in our discretion.
• We may also restrict access in whole or in part to Castle Ashby Gardens for capacity and health and safety reasons, in our discretion.

Section C. Accessibility

• While we make no guarantee of accessibility to all of the outdoor areas, most areas in Castle Ashby Gardens are accessible by wheelchair including our toilets. We also have and extra wheelchairs if needed. Please note that our paths are made from compacted shingle, which some wheelchair users may find a little difficult and there are uneven inclines and uneven surfaces. Please exercise caution throughout the venue.
• Pushchairs and prams are permitted. However, once again, please note that there are inclines and uneven surfaces and please exercise caution throughout the venue.

Section D. Event Days

• On Event Days, visitors will be allocated a time slot.
• We cannot take responsibility for early or late arrivals outside of this time slot.
• Reasonable attempts will be made to accommodate your party if visitors arrive outside of the allocated time slot. However, this is at the sole discretion of gate staff and how busy the event is and we reserve the right to refuse entry. Should this occur, no refunds or compensation will be offered. On Event Days we ask that dogs remain on a lead at all times. 

Section E. Admissions

• All persons entering Castle Ashby Gardens are admitted subject to these Entry Conditions. By entering the Castle Ashby Gardens, visitors are taken to have read and are deemed to understand, accept and agree to, these Entry Conditions.
• If tickets are purchased on behalf of other visitors (as part of a group booking, for example), the purchasing person accepts these Entry Conditions on behalf of every visitor and shall ensure that these Entry Conditions are adhered to and complied with in all respects by each such person.

Health and Safety

• By entering Castle Ashby Gardens, you are under a duty to take reasonable steps to ensure your own safety (including the safety of any children and animals under your control or supervision) and of those within your party, taking into account, amongst other matters, any personal medical conditions.
• Castle Ashby Gardens is an outdoor venue which takes place in gardens and woodland areas. Whilst pathways will be well maintained, visitors may encounter areas with naturally occurring hazards such as mud, uneven surfaces and exposed tree roots.
• Visitors are asked to follow instructions on signage in Castle Ashby Gardens.
• Please be aware that there are some areas in and around the Castle Ashby Gardens which are not level and areas where visitors could slip, trip or fall. Rather than put up signs to spoil your view or to restrict access to these areas, we want to keep things just as they were intended years ago. This relies on our visitors being alert to these potential issues and particularly keeping young children nearby and safe.
• Please ensure appropriate footwear and clothing is worn.

• Castle Ashby Gardens shall have no liability for bad weather conditions affecting your attendance at Event Days or other advance bookings; you are requested to ensure you bring appropriate equipment suitable for the weather conditions in order to enjoy your visit. For visitors safety we close the gardens if the Met Office reports wind gusts greater than 39 mph. We would recommend visitors are mindful of branch drop in windy conditions and not shelter under trees. 

• Extra care should be taken when walking in or near historic structures especially in the glass houses and you should note that due to their status as historic buildings safety glass is NOT IN USE.
• It is strictly prohibited to touch, climb or lean on any historic structures. This includes but is not limited to the urns, glass in all the glass houses, bridges and stone walls.
• We ask that visitors keep to the designated walkway in the glass houses and children should be kept under close supervision. It is forbidden to wonder off the path or into flower beds.

 

Historic Structures

• Please be aware that there are many historic structures in the gardens that are fragile and it is strictly prohibited to touch, climb or lean or in any way damage any of the historic structures or risk being reported to the authorities, asked to leave immediately without refund or compensation and charged for damages incurred. This includes any decorations on any historic structures in the gardens. These structures include, but are not limited to, the urns in the Italian Gardens, stone walls, glass in the glass houses and the bridges in the Arboretum.
• Please note that the decorations and ornaments in the gardens vary year to year. We reserve the right to add or remove any decorations at any point during the season.

Refusal of Entry/Requested to leave the Gardens

• We reserve the right to refuse the sale of a ticket, refuse entry or request to leave Castle Ashby Gardens any person whose presence or behaviour we reasonably believe will or may affect the safety and/or enjoyment of other visitors or staff. Should this occur, no refund or compensation will be offered or provided under any circumstance.
• Reasons for refusal of entry or a request to leave Castle Ashby Gardens include, but are not limited to, failure to adhere to or comply with these Entry Conditions, foul language, intoxication (alcohol or drugs), unlawful activity, sexual harassment, verbal or physical aggression, ridicule, humiliation, harassment, bullying, intimidation, threatening behaviour and any behaviour that is deemed by Castle Ashby Gardens to be inappropriate or cause offense.
• If any visitor in breach of these Entry Conditions is part of a group, then such group of individuals may also, at our discretion, be denied entry to or escorted from Castle Ashby Gardens without right to a refund or other compensation.
• If staff feel that visitors are dressed inappropriately, Castle Ashby Gardens reserves the right to refuse entry to visitors or to request that visitors leave after admission. Should this happen, no refunds or compensation will be issued.

Section F. Menagerie/Petting Zoo

• We would recommend washing your hands after visiting the animals.
• No dogs or other animals are permitted in the Menagerie.
• Do not attempt to feed the animals or enter animal enclosures.
• Do not tap on glass or put any body part through railings or fencing.
• Not throw any article which could cause injury or annoyance to visitors or animals.

Section G. Tea Rooms

• There will be a selection of seasonal snacks and hot food, cake and hot & cold drinks available to purchase at the Tea Rooms and Pergola.
• Food served at the Tea Rooms may contain allergens such as, but not limited to, egg, soya, mustard, sesame, and nuts. Be sure to check product details on the package or check with the catering staff before purchasing.
• Please inform our catering staff of any food allergies or intolerances. All food is prepared in an area where allergens are present. Some gluten-free options are available.
• We respectfully ask that food, which has not been prepared in our kitchens, is not consumed on our premises.
• Seating in the Tea Rooms is on a first-come, first-served basis.
• We ask that only visitors who purchase food or drink are allowed to use a table at the Tea Rooms.
• There are toys for children to use in the Tea Rooms. Please wash hands before use and please put toys away after use. We ask that visitors (adults and children) take off their shoes on the playmat.
• The toys provided may not be suitable for toddlers and therefore, children whilst on-site must remain under the control and supervision of an adult at all times.
• Parents are responsible for their children’s safety at all times. Where gift bags are provided, parents should verify the suitability of the content and supervise their child’s use of the gift bag.

Section H. Conduct of Visitors and Regulations

• Castle Ashby Gardens accepts no responsibility for any personal belongings or property of any visitor.
• All persons in and around Castle Ashby Gardens should behave in a safe and appropriate manner at all times. Whilst inside Castle Ashby Gardens, all visitors must comply with any reasonable instructions given to them by Castle Ashby Gardens staff or any third party instructed on behalf of Castle Ashby Gardens. We will not tolerate the use of threatening, abusive or insulting words or behaviour towards our staff or other visitors.
• To prevent offensive weapons, dangerous articles and/or unsuitable items from being brought into Castle Ashby Gardens and to protect the safety of our visitors and staff, all visitors are admitted to Castle Ashby Gardens subject to a condition that, if requested to do so, they will allow themselves and/or their belongings (including clothing and bags) to be searched. Any failure to comply with a request for such a search may result in entry being refused.
• It is prohibited to bring into Castle Ashby Gardens any weapons, ammunition, explosives, fireworks, smoke bombs, horns, whistles, drums, flagpoles, banners, balloons, sporting equipment, large umbrellas or any other item which in our reasonable opinion may cause danger or disruption to any attraction, facility, event, visitors, staff or resident wildlife. The throwing of any article which could cause injury or affect the enjoyment of other visitors is strictly prohibited.
• Any person found to be in possession of an article deemed by Castle Ashby Gardens to be offensive or dangerous will be immediately escorted from Castle Ashby Gardens without the right to a refund or other compensation and Castle Ashby Gardens reserves the right to make reports to the relevant authorities which may lead to prosecution.

• Fires and naked flames are strictly forbidden.
• Smoking (including of e-cigarettes and vaping devices) is strictly prohibited inside the Tea Rooms, glass houses, play area or in the menagerie and in the gardens. There is a designated smoking area outside the Tea Rooms.
• Alcohol or illegal substances are not permitted to be brought onto Castle Ashby Gardens site, and any persons found in possession of alcohol and/or illegal substances, or who appear to be under the influence of alcohol and/or any illegal substance may be refused admission to Castle Ashby Gardens or escorted from Castle Ashby Gardens without right to a refund or other compensation.
• The only transport devices which are permitted within Castle Ashby Gardens are wheelchairs and mobility scooters. Bicycles are not permitted within Castle Ashby Gardens, other than for travelling to Castle Ashby Gardens for the purposes of a visit (from the gate up to the entrance points only).
• The use of adult scooters, skateboards, roller-skates, ‘hoverboards’, sledges or any similar equipment is not permitted in Castle Ashby Gardens.
• The use of barbeques, whether disposable or otherwise, is not permitted in Castle Ashby Gardens. Visitors are permitted to bring their own picnics for consumption in designated picnic areas (on lawns in the gardens or on the picnic tables but not in the Tea Rooms).
• We ask that visitors do not litter at Castle Ashby Gardens and use bins provided or take litter home. Visitors are not permitted to bring food and beverages into the Orangery or any other historic building, the menagerie or play area.
• Unnecessary noise (such as that from the use of mobile phones and other electrical equipment), or any behaviour likely to cause annoyance to other visitors or confusion of any kind is not permitted in any part of Castle Ashby Gardens.

Section I. Play Area

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING CASTLE ASHBY PLAY AREA.

• In front of Castle Ashby Tea Rooms, there is a play area known as “Castle Ashby Play Area” especially for children that encourages children and their families/guardians/accompanying adults to be active and have fun.
• All children (aged 16 and under) entering Castle Ashby Play Area must be accompanied by an adult aged 18 or above at all times. Accompanying adults are responsible for the supervision and behaviour of children in their care at all times. Adults may not enter Castle Ashby Play Area unless they are accompanying a child or children in their care.
• We reserve the right in our discretion to refuse entry, ban from or to remove any persons from Castle Ashby Play Area and our wider estate generally where, in our opinion, their presence or behaviour may affect the enjoyment and/or safety of other visitors, guests and/or staff, without any right to a refund or other compensation.
• We reserve the right to alter or close Castle Ashby Play Area, part of the area and facilities without prior notice for technical, operational reasons, inclement weather, in order to ensure the safety and security of visitors or for other reasons (in each case in our discretion) and no refunds or price reductions will be given in such circumstances. In the event of any such alteration or closure, we accept no responsibility for travel, accommodation or any other associated costs incurred by any visitor.
• Opening times to Castle Ashby Play Area are the same as Castle Ashby Gardens and are available on our website, however, these may be subject to seasonal restrictions and other changes without notice, in our discretion. We may also restrict access in whole or in part to Castle Ashby Play Area for capacity and health and safety reasons, in our discretion.

• By entering Castle Ashby Play Area and participating in the experience and play structures it provides, visitors acknowledge that your participation and the participation of any other people in your party/care is not without risk including, without limitation, accidents, slips, trips and falls.
• By entering into Castle Ashby Play Area , visitors accept that visitors have a duty to take reasonable steps to ensure your own safety and of those within your party, taking into account any personal medical conditions. All persons in and around Castle Ashby Play Area must: (i) behave in a responsible and safe manner at all times; (ii) adhere to any applicable rules or requirements relating to Castle Ashby Play Area ; and (iii) adhere to any instructions or requests given by any member of our staff.
• We will not be responsible for any injury, illness, death, loss or damage (including any inconvenience or distress) caused by visitors or any member of your party during the course of Castle Ashby Gardens Play Area experience which result from: (i) any action or failure by visitors or any member of your party; or (ii) any event beyond our reasonable control. This does not affect your legal rights.

• Castle Ashby Gardens accepts no responsibility for any personal belongings or property of any visitor brought to the Gardens, including loss or damage.
• For security reasons, we reserve the right to search the bag(s) or belongings of any visitor entering Castle Ashby Play Area . Failure to comply with a request for such a search may result in entry being refused.
• Photography and recordings at Castle Ashby Play Area are permitted for non-commercial private use only. By accepting these terms and conditions, visitors agree not to intentionally photograph and/or capture video footage of any individual without that person’s permission and visitors must adhere to all photography/filming restrictions in place from time to time whilst within Castle Ashby Play Area and our wider estate generally.
• Dogs are not permitted in Castle Ashby Play Area (excluding guide dogs, hearing dogs and registered assistance dogs).

Section J. Photography, videography and CCTV

• Visitors are permitted to take photographs and video recordings at Castle Ashby Gardens provided that these are solely for your private use and are not sold, used or otherwise exploited for any commercial or public purpose.
• By accepting these Entry Conditions, visitors agree not to intentionally photograph and/or capture video footage of any individual without that person’s express prior permission and visitors must adhere to all photography/filming restrictions in place at Castle Ashby Gardens from time to time.
• Celebration photography or videography (which includes but is not limited to, engagement, wedding, pregnancy, birthday, anniversary, fashion shoots, or anything else deemed commercial photography or videography by Castle Ashby Gardens) is not permitted within Castle Ashby Gardens unless the express prior written consent of Castle Ashby Gardens has been obtained and there will be a cost for this. Charges will be incurred by any photographers or videographers who come to site without prior permission.

• Please note that Castle Ashby Gardens is strictly a no-fly zone. The use of drones and other flying objects is strictly forbidden (except with the express written permission of the security department at Castle Ashby Gardens). Unauthorised drone use can result in significant fines and may lead to prosecution.
• From time to time, Castle Ashby Gardens and third parties to whom we have provided our express authority may take photographs and/or video recordings of and/or sound recordings at, Castle Ashby Gardens (including in the car parks and surrounding areas, as well as at events) which may feature visitors. By accepting these Entry Conditions, visitors agree that Castle Ashby Gardens or any authorised third party may use such images, video recordings and/or sound recordings in perpetuity in any promotional, marketing, advertising or publicity material in any format and on any media channels whatsoever. Visitors further agree that all copyright and any other intellectual property rights that subsist in or arise out of these materials shall be absolutely owned by Castle Ashby Gardens or such authorised third party (subject to our agreement) as the case may be.
• We endeavour to put up signs to make visitors aware of when photography and/or filming and/or sound recording is taking place. If visitors do not wish to be photographed, filmed and/or recorded, please do not remain in the relevant area.
• CCTV cameras are used to assist in the proper running and operation of Castle Ashby Gardens (including to assist with the safety and security of our visitors, staff and property). However, Castle Ashby Gardens does not make any representation or give any assurance as to the extent of coverage provided by such cameras.

Section K. Social Media

• Any competitions promoted via our social media channels are subject to separate Terms & Conditions. These, or where to find these, will be displayed on competition related posts.

Section L. Car Parking

• Vehicle parking is located outside our Tea Rooms in a designated car park. We have an overflow car park in front of the Walled Garden. We also use an extra overflow in a nearby grass field on busy event days.
• Parking is free of charge except that for some events held at Castle Ashby Gardens, a parking fee may apply.
• All car parking spaces are allocated on a first come first served basis and cannot be guaranteed.
• Large Motor homes, camper vans, caravans and other large vehicles of a similar nature are not permitted to park in the car parks at Castle Ashby Gardens. Please email us to check first if visitors are unsure if your vehicle will be allowed to park in the car park. We do offer dedicated spaces for coaches.
• Vehicles are parked at Castle Ashby Gardens at the owner’s risk. Castle Ashby Gardens is not liable or responsible for any loss of or damage to visitors’ vehicles and no guarantee or assurance is given as to the security of visitors’ vehicles in the car park (including any contents left in vehicles).

• No vehicles are permitted to remain in Castle Ashby Gardens outside of Castle Ashby Gardens’ normal operating hours without the prior written permission of Castle Ashby Gardens (which Castle Ashby Gardens may refuse at its absolute discretion).
• Dogs or other pets should not under any circumstances whatsoever be left in any vehicle parked at Castle Ashby Gardens. Castle Ashby Gardens reserves the right to report to relevant bodies and authorities any animals that are left unsupervised or that are found to be in distress.
• Castle Ashby Gardens reserves the right to recover the cost of repairs and/or replacement from visitors if our car park equipment is damaged by visitors, your vehicle or the passengers in your vehicle.

Section M. – Child Safeguarding Policy Statement

• Castle Ashby Gardens offers a family orientated experience, and we are committed to creating a safe and secure environment which ensures all children can enjoy themselves and that prevents children being at risk from any form of harm or abuse.

Section N. – Our Liability

• All items, belongings and other property brought to the Castle Ashby Gardens by visitors shall be at visitors’ own risk and Castle Ashby accepts no liability or responsibility for the loss of or damage to such property, save where directly caused by our negligence or breach of duty. As such, Castle Ashby strongly recommends that valuables are not brought to the Castle Ashby Gardens or remain in your car in the Castle Ashby Car Park.
• You acknowledge and agree that you will be liable to us for all and any loss or damage caused by you or anyone in your party to the Castle Ashby Gardens (or to any of its attractions or facilities) or for any illness, injury or death caused to any of our staff or representatives or to other visitors during your visit.

• You also agree that:
a. where you are the responsible/supervising adult, you shall also be liable for all minors and children that you accompany; and
b. where you are the lead person for a group booking, you shall be jointly liable for any damage caused by the visitors in your group.
• Castle Ashby will not be liable for any loss or damage caused by any event outside its reasonable control, including (but in no way limited to) fire, flood, storm, electrical outage or strikes, but Castle Ashby does not exclude or limit in any way our liability to you where it would be unlawful to do so.
• Nothing in this Section H shall restrict or otherwise affect your legal rights.

Section O. Variation, Governing Law Jurisdiction

• Castle Ashby Gardens reserves the right to vary these Entry Conditions and/or Annual Pass Terms and Conditions by giving ticketholders/passholders not less than thirty (30) days’ written notice of such variation by using the details provided to Castle Ashby Gardens when the ticketholder/passholder purchased their ticket/Annual Pass and by making a note of such changes available on the relevant terms and conditions page of the Website, so please review the Website periodically for changes. If visitors do not accept the amended Entry Conditions and/or Annual Pass Terms and Conditions, this may affect our ability to provide certain products and services to visitors.

• The laws of England apply to these Entry Conditions and Annual Pass Terms and Conditions, although if visitors are resident elsewhere visitors will retain the benefit of any mandatory protections given to visitors by the laws of that country.
• Any disputes will be subject to the non-exclusive jurisdiction of the English courts. This means that visitors can choose whether to bring a claim in the courts of England or in the courts of another part of the UK in which visitors live. English is the only language offered for the conclusion of your contract with us.

Lasted updated: October 2025