Terms & Conditions
1. A binding contract between You and Us comes into existence when the final page of our ticketing provides you with a booking confirmation number.
2. Ticket prices the price per General Admission Ticket for Adults aged 18+ is £13.00. The price per General Admission Ticket for Children aged 5-17 years old is £6.50. Tickets for children aged under 5 years are free of charge. We do not offer Concession Tickets. Prices are inclusive of any applicable taxes. Prices are displayed on the website and are subject to change without notice. All Bookings are subject to a booking fee which will be applied at the time of purchase. Once payment has been taken, the price of Your ticket will not change. Ticket price promotions or discounts are for limited time frames and for a limited number of Tickets only. Such promotions are only valid if issued by us and are subject to their own terms & conditions. We reserve the right to amend our ticket prices for any upcoming events and special offers.
3. Additional costs Refreshments are also not included in the initial ticket price and will be charged at the time of purchase.
4. Booking policy everyone attending Castle Ashby Gardens requires a ticket, including under 5s for whom a free of charge ticket must be booked. All tickets are subject to availability. Tickets can be purchased online for the discounted only at https://castleashbygardens.co.uk/buy-tickets Tickets can be purchased at the gate on non event days only but are not included in the online price discount. Please check your Tickets thoroughly before payment as mistakes cannot be rectified. Half term holiday dates vary so if You are booking Tickets for school aged children, please check school holiday dates before booking. We take no responsibility for any lost or stolen Tickets. Tickets are for personal use only and must not be resold, transferred or exchanged. Tickets must not be distributed for commercial purposes such as corporate events, competitions or Marketing promotions, unless approved by us in writing in advance. Ticket purchasers must be aged 18 or over and by placing an order with us, you are confirming that You are aged 18 or over. All bookings must include at least one adult Ticket. Tickets are for the Castle Ashby Gardens only and do not allow access to any other area of Castle Ashby Estate or any other event taking place anywhere in Castle Ashby.
5. Admission policy The post code for the gardens location is NN71LF. We operate a strict “no ticket, no entry” policy for our gardens. Please ensure You bring either Your email Booking confirmation or printed Tickets to the Event, in order for Your Ticket to be scanned or purchase on the gate will be required to gain access. There are no printing facilities at the Event. The Venue is in a rural location and mobile network provision can vary so please ensure You download Your Tickets before arriving. We reserve the right to require proof of age for any individual within Your party and this must be shown upon request. All under 18s must be accompanied by a Ticket-holding adult aged 18 or over and must be supervised at all times. You must comply with instructions by staff at all times and follow any health & safety instructions at the Venue. Please check Our social media and website channels before travelling for any closure notifications. You are not required to purchase a ticket to visit our tearooms, pergola or play area.
We cannot take responsibility for early or late arrivals. Reasonable attempts will be made to accommodate Your party if You arrive outside of the allocated admission hours. However, this is at the sole discretion of Gate staff and We reserve the right to refuse entry. Should this occur, no refunds or compensation will be offered. To ensure Your health and safety, You will not be allowed to enter after the closing time specified for the date of your visit. All visitors must vacate the Venue by 4pm.
We reserve the right to refuse entry to You or anyone in Your party if We feel You are compromising the safety of Yourself or others around You. We also reserve the right to refuse entry to You or anyone in Your party if We are concerned that You or a member of Your party may negatively affect the enjoyment of the Gardens by other ticket holders and guests, or if you are not treating Our staff, volunteers and contractors with dignity and respect. For the same reasons, We also reserve the right to request that, after admission, You and all members of Your party leave the Venue with immediate effect. Reasons for refusal of entry or a request to leave the Venue include, but are not limited to, foul language, intoxication (alcohol or drugs), unlawful activity, sexual harassment, verbal or physical aggression, ridicule, humiliation, harassment, bullying, intimidation, threatening behaviour and any behaviour that is deemed by Us to be inappropriate, to cause offense or to not be in-keeping with the nature of the Estate. We have a zero tolerance policy on all aforementioned actions and behaviours towards Our staff, volunteers, contractors, ticket holders and guests, and anyone behaving in this manner will be refused entry or asked to leave immediately. Should this occur, no refund or compensation will be offered or provided under any circumstance.
6. Changes by you if you need to change a ticket date after you purchase tickets, You may be able to change the date or time of Your Booking by visiting https://www.castleashbygardens.co.uk/product/ticket-date-change/. This is for NON EVENT TICKETS ONLY. Any amendments are subject to availability and it is not guaranteed that any amendments can be made. If upon logging in to our website, alternative dates/times or additional tickets are not available, Your Booking cannot be amended. Should You be unable to use the tickets You have booked without making an amendment, this constitutes a cancellation and the “Cancellation by You” policy will apply. Tickets cannot be removed from Your Booking or cancelled under any circumstance and in this scenario the “Cancellation by You” policy will apply. We may choose to release additional Tickets after the first initial Ticket release. If We do this and a date or time becomes available that was not available at the time that Your Booking was made, We are under no obligation to make any amendments to Your Booking.
7. Cancellation by You No refunds or any other compensation will be issued for cancellations by You.
8. Changes & Cancellations by Us From time to time, it may be necessary for Us to change or cancel confirmed bookings and We reserve the right to do so. Should a change or cancellation be required, We will endeavour to tell You as soon as possible. If there is reasonable time, You will have the option to accept the amendment for example to change Your Ticket(s) to a different time or date subject to availability. If not, We will issue a full refund within 10 working days after the date You were due to attend the Gardens. Refunds will only be issued to the account details used for the original purchase. Additional compensation above and beyond a full refund of Your monies paid will not be offered. We accept no responsibility for any resulting costs You may incur including travel, accommodation or any other related goods or services.
9. Covid-19 The Gardens will operate in accordance with UK Government guidelines. Should You or any of Your party be unable to attend the Gardens due to contracting Covid-19, the “Cancellation by You” policy will apply.
10. Limitation of liability and Force Majeure Event
9.1. This clause 7 sets out Our entire financial liability to You and the members of Your party for whom You have made Your Booking, in respect of:
9.1.1. any breach of contract or negligent performance by Us of the Booking and/or payment process;
9.1.2. any breach of contract or negligent performance by Us (or our employees or contractors) connected with Your Booking;
and 9.1.3. any representations, statements or negligent or harmful acts or omissions arising under or in connection with these Terms and Conditions.
9.2. Nothing in these terms limits or excludes Our liability:
9.2.1. for death or personal injury resulting from Our negligence;
or 9.2.2. arising as a result of fraud or fraudulent misrepresentation.
9.3. Subject to clause 9.2, We will not be liable for the death of or injury to any person attending the Venue for Your Booking or for any losses, claims, demands, actions, proceedings, damages, costs or expenses or other liability incurred by You in the exercise of the rights granted by these Terms and Conditions.
9.4. Subject to clauses 9.2 and 9.3, where We have been negligent and/or breached a contractual obligation to You, We will be liable for any loss or damage You suffer as a result, as long as the loss or damage is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of Our negligence or breach of contract, or would have been considered by You and Us to be a likely consequence of it at the time We entered into these Terms and Conditions.
9.5. Subject to clauses 9.2, 9.3 and 9.4, Our total liability in contract, tort (including negligence), breach of statutory duty, misrepresentation restitution or which otherwise arises in any way in connection with Your Booking shall be limited to the ticket fee paid.
9.6. Force Majeure Event:
9.6.1. We will not be liable to You as a result of any delay or failure to perform Our obligations under these Terms and Conditions as a result of a Force Majeure Event.
9.6.2. We shall notify You as soon as is reasonably practical where We know or suspect that We will be unable to host Your Booking on the Date due to a Force Majeure Event, and We will offer You an alternative date for the Booking to be moved to (subject to availability). The selected new date shall be confirmed by the parties in writing, and Your Booking shall be deemed varied to reflect this new date accordingly. No refunds shall be given to You if You fail to agree to an alternative date.
10. Animals Dogs are allowed to attend the Gardens as long as on a lead at all times apart from in the Aboretum. Anyone leaving animals unsupervised in vehicles at the Venue will be reported to the relevant authorities.
11. Venue This is an outdoor venue which takes place in gardens and woodland areas. Whilst pathways will be well maintained, You and Your party may encounter areas with naturally occurring hazards such as mud, uneven surfaces and exposed tree roots. Care should be taken when walking through the gardens and woodland area. Please ensure appropriate footwear and clothing is worn. The venue is private property and access to any other area of the Castle Ashby Estate is forbidden.
12. Vehicle Parking Vehicle parking is located outside our tearoom in our dedicated car park and overflow, we also use an extra overflow in a grass field on busy event days. All parking is free of charge. Please always follow signage. Vehicles are parked at the owner’s risk. We take no responsibility for any damage or loss to vehicles parked at the Venue, nor for any contents left in the vehicle. Caravans, motor homes, lorries and other similar or large vehicles are not permitted. We do offer dedicated spaces for coaches.
13. Accessibility All areas of our site are accessible by wheelchair. We have mobility impaired toilets and extra wheelchairs if needed. Please note that our paths are made from compacted shingle, which some wheelchair users may find a little difficult. All visitors require a Ticket, we do offer 1 free carer and your accompanying Carer does not need to buy a ticket. Please bring supporting documentation to show on arrival, this can be in the form of a blue badge, DWP, DLA letter, or a letterhead communication from a registered care home.
14. Pushchairs and prams are permitted. However please note that there are inclines and uneven surfaces. Please exercise caution throughout the venue.
15. Weather We retain the right to close the Gardens at short notice due to extreme weather for your safety. The Gardens will remain open in reasonably wet and windy weather conditions so long as safety is not compromised. Should You wish not to attend due to weather conditions on the day, the “Cancellation by You” policy will apply. Our staff will continuously monitor the weather conditions and assess any potential risks to health & safety. Should we deem the weather a significant risk, the Venue will close and the “Amendments & Cancellations by Us” policy will apply. Please check Our social media channels &/or homepage www.castleashbygardens.co.uk before travelling. Should extreme, serious and adverse weather conditions occur such as storms & flooding, Our Force Majeure policy will apply. If the Gardens are promoted as Open (on home page) at the point of starting your journey to us, we guarantee you will NOT be turned away even if the gardens status changes to closed during your journey. You will still be given at least 2 hours but no later than closing time to enjoy the facilities. If the Gardens status has changed to closed on arrival you will have the option to request that your ticket Date be changed. This offer applies for journeys up to 2 Hours from the registered address of the card purchaser.
16. Closing Our main garden entrance will be locked at the stated closing time on the gate, please ensure you have left the gardens and removed your vehicle by that time. We recommend you start heading for your vehicle half an hour before the stated closing time, see our visitor information for opening times. We operate last admittance 1 hour prior to closing to prevent locked in cars.
17. Travel Please check Your route prior to travelling to ensure that You arrive on time. We are not responsible for any delays or problems caused by travel disruptions of any nature.
18. Attire If staff feel that You or any of Your party are dressed inappropriately, We reserve the right to refuse entry to You and all of Your party or to request that You and all of Your party leave after admission. Should this happen, no refunds or compensation will be issued. Please also bear in mind that the gardens are outside, therefore appropriate footwear is recommended. Weapons are not permitted, even if in toy form or part of a costume.
19. Personal Property We accept not responsibility for any loss or damage to any personal property brought to the Gardens.
20. Gardens and our event Visitors must not stray from the pathways or communual areas. Visitors must not touch, climb on or in any way damage any of the decorations, or risk being reported to the authorities, asked to leave immediately without refund or compensation and charged for all damaged incurred. Please note that the decorations and ornaments in the gardens vary year to year. We reserve the right to add or remove any decorations at any point during the season.
21. Catering There will be a selection of seasonal snacks and hot food, cake and hot & cold drinks available to purchase at our tearooms and pergola. Should You have a query regarding ingredients, please speak to the catering staff.
22. Safety & Security It is strictly prohibited to bring into the Venue any weapons, knives, guns, sharp objects, alcohol, illegal substances, legal highs, fireworks, pyrotechnics, sparklers, smoke bombs, confetti canons, air horns, lasers, flares or any other articles which may in any way damage the Venue and/or cause injury to You, other visitors or staff. Anyone in possession of any of these articles will be asked to leave immediately without refund or any compensation and We reserve the right to report You to any relevant authorities. Fires, naked flames and BBQs are strictly forbidden.
23. Photography & Videography Personal photography and videography is permitted during the Event. We cannot control, and therefore take no responsibility, if You or any member of Your party appear in another visitor’s photos or videos which are published on social media or elsewhere. Photography is not permitted by a professional or commercial photographer even if they have purchased a ticket. Videography or dronography is not permitted by a professional or commercial videographer or dronographer even if they have purchased a ticket. Professional or commercial photography, videography and dronography which is solicited by a visitor is also not permitted i.e. visitors are not permitted to hire a professional photographer or videographer to photograph or video them during the Event even if all parties have purchased tickets. Personal, professional or commercial drones are not permitted, unless solicited by Us. From time to time, We, or an approved supplier, may wish to take photos, videos or drone footage at the event for Marketing purposes. If You do not wish to appear in this, please advise Us by emailing cag25@castleashbygardens.co.uk before Your visit and make staff aware on the day. From time to time, We may use stock photography and videography for advertising purposes.
24. Social Media Competitions Any competitions promoted via Our social media channels are subject to separate Terms & Conditions. These, or where to find these, will be displayed on competition related posts.
25. Copyright & Intellectual Property Unless credited otherwise, the text & images contained in the www.castleashbygardens.co.uk website and on any Castle Ashby Gardens social media page are Our property and are protected by copyright & other intellectual property rights. No part of any of these sites can be reproduced by any process without written permission from Us.
31. Personal Data Your personal data will be managed responsibly and in accordance with Our Privacy Policy which can be viewed at Privacy Policy – Castle Ashby Gardens
32. Complaints We will make every effort to ensure the Gardens is an enjoyable experience. If however You encounter any problems, please inform a member of staff during your visit who will make reasonable efforts to resolve the issue. If a suitable solution is not found and You wish to make a complaint, please email cag25@castleashbygardens.co.uk within 5 calendar days of Your visit. Please include Your Booking reference number, date & time visited, the nature of the complaint and any relevant photos. Please note that we are unable to process complaints via social media & will only process those that are sent via the correct channel to cag25@castleashbygardens.co.uk
33. Amendments to Terms & Conditions We reserve the right to make amendments to Our Terms & Conditions for this Event at any time and without notice. Any changes to these Terms & Conditions apply to Your ticket purchase with immediate effect from the date of publication on our website.
34. Severability If it is found by a Court that any of these Terms & Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.
35. Contact Us If You have any queries regarding the Event, please view Our Frequently Asked Questions at www.castleashbygardens.co.uk or email cag25@castleashbygardens.co.uk
36. Governing jurisdiction These terms and conditions shall be governed by and construed in accordance with the law of England and Wales, the courts of which shall be courts of competent jurisdiction.