Terms & Conditions

High Tea Voucher

Thank you for purchasing a voucher for High Tea in our Tea room.

Please note that these vouchers are non-refundable and can’t be exchanged for any other products.

To book the High Tea please contact our Tea room directly. Please note that generally 48 hours notice is required for High Tea bookings. The voucher must be presented to claim the High Tea, please check the expiry date on the voucher. We reserve the right to rearrange your booking in the unlikely event that we have to close the Tea room.

 

Event Booking Confirmation

Thank you for your booking. Please read the following instructions to help make sure your day runs smoothly.

Booking Times

This year we have limited the ticket availability and allocated specific entry time slots. This is to facilitate your admission into the gardens and avoid overcrowding. The time slot given is for your allocated entry time only, after which, you are invited to remain at the event and complete the course at your leisure.

Parking

Parking for this event is free of charge, please follow the directions of our parking staff who will help you find the nearest available parking space.

Easter Egg Hunt

After parking your car, please proceed to one of our check-in points, where your admission ticket will be processed and you will receive your activity information. Please make sure you have your proof of purchase ready to show when reaching the check in, (either a screen shot on your phone or print out is fine) this will help us to quickly and efficiently facilitate your entry into the event. If you do not have this available then we will require your order number and name as it appears on your payment card/account. Then please make your way to the gardens where you will find the first clue. Follow the clues/arrows which will help guide you around the gardens encountering 5 egg stations along the way. Please collect just one plastic egg from each station and upon completion take them to the checkout station where you can exchange them for some tasty treats. Look out for our Easter bunny along the way.

For Your Safety

We want you to enjoy your visit, but please take care as historic sites can be dangerous. Please read the following instructions carefully to ensure your safety and that of your children.

Please be aware there are potential hidden hazards such as sunken ponds and deep water, therefore parents are advised to keep a close eye on their children at all times. For this reason, no eggs will be hidden near the water’s edge, inside urns or at height. Instead, they will be visible from the path on the designated route.
Please also refrain from attempting to get to close to the waters edge, keep off the flower beds and avoid climbing on trees, urns, walls and garden ornaments.

Please note that garden machinery maybe in operation and be mindful of any potential slips or trips due to uneven surfaces, therefore we recommend that you stay on the paths.

Lost Children

In the unlikely event that a member of your party should become lost, please report it to a member of staff. All staff will be clearly identifiable in uniform. They will then follow our safeguarding protocol and coordinate a search. The designated collection point will be outside the garden shop.

Garden and Tea Room Closure

Please note that the gardens will be closed at 5.30pm and the barriers locked, we therefore recommend that you start to make your way back to your vehicles around 5.00pm. The tea room will be open from 10.00am until 4.00pm for refreshments. You are welcome to bring picnics, however, we ask that you refrain from using the tea room tables and stick to the designated picnic areas. The tea room tables are reserved for patrons of the tea rooms only.

Please note that in the event of force majeure (conditions such as high winds), we may have to close the gardens and cancel your booking at short notice. This would be for health and safety reasons beyond our control. We therefore advise that you check our website on the day of your booking for any closure notifications. Any notifications will be posted by 9.00am.

Refunds

Please note that your tickets will be non-refundable, except under conditions of force majeure.

Thank you for your booking, we hope that you enjoy your day!